Service & Support

A complete service you can always rely on

At Florigo, we are committed to delivering exceptional aftercare service that extends far beyond the sale. Our dedicated team is here to support the ongoing success of your business by providing comprehensive maintenance and support for our cutting-edge frying and kitchen equipment. From prompt troubleshooting to regular maintenance checks, we prioritise the longevity and optimal performance of your investment, so you can focus on what matters most – delivering quality food and satisfying your customers.

Our mission to be pro‑active

We understand how important it is to get you back up and running, that’s why we support you 24 hours a day, 7 days a week to keep you frying with as little disruption as possible. We strive to offer a 4 hour* response time for total shutdown of your range to a next day call-out for a single failure.

Industry experience

Each member of the team brings their own individual range of knowledge and experience from the commercial catering industry. Our expert team of Gas Safe registered and COMCAT4 qualified in-house service engineers are the best people to advise you when a problem arises, or when you simply need advice or a recommendation.

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Here to help 24/7

Operating nationwide and with a 95% first fix rate, our Service Team offers customers a dedicated 24hr phone line as well as our engineers being available 24 hours a day, 7 days a week. In the event of a shutdown, we will be with you within 4 to 8 hours depending on your location zone, so we can provide you with peace of mind knowing we are always available to help you get back up and running in times of need.

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Warranty

When you purchase a Florigo Range, as standard, we offer: 12 months parts and labour (excludes: baskets, hotbox doors, glass inlay, halo lighting, filter bags, burners and light bulbs).

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Training programme

Just like our ranges, we offer a bespoke training service: if you’re new to the business we can offer the opportunity to put you in an existing business where you can really see a Florigo range in action.

Learn more

Installation

After you have signed on the dotted line for your bespoke Florigo frying range, our team will arrange for a comprehensive site survey to be carried out by one of our own experienced engineers.

Contact us

Training Programme

Just like our ranges, we offer a bespoke training service: if you’re new to the business we can offer the opportunity to put you in an existing business where you can really see a Florigo range in action.

Warranty

When you purchase a Florigo Range, as standard, we offer: 12 months parts and labour (excludes: baskets, hotbox doors, glass inlay, halo lighting, filter bags, burners and light bulbs).

Learn more

Training programme

Just like our ranges, we offer a bespoke training service: if you’re new to the business we can offer the opportunity to put you in an existing business where you can really see a Florigo range in action.

Learn more

Installation

After you have signed on the dotted line for your bespoke Florigo frying range, our team will arrange for a comprehensive site survey to be carried out by one of our own experienced engineers.

Contact us

Training Programme

Just like our ranges, we offer a bespoke training service: if you’re new to the business we can offer the opportunity to put you in an existing business where you can really see a Florigo range in action.