A service you can rely on
Florigo takes pride in delivering an exceptional aftercare service that goes beyond the sale. Our dedicated team is committed to ensuring the ongoing success of your business by providing comprehensive support and maintenance for our cutting-edge frying and kitchen equipment. From prompt troubleshooting to regular maintenance checks, we prioritise the longevity and optimal performance of your investment, allowing you to focus on what matters most – delivering quality food and satisfying your customers.
Our mission is to be pro-active
We measure our success by how little down time you have. The worst feeling a frier can have is a shop full of customers and a range that stops responding the way you’d expect. We understand how important it is to get you back up and running, that’s why we support you 24 hours a day, 7 days a week to keep you frying with as little disruption as possible. We strive to offer a 4 hour* response time for total shutdown of your range to a next day call-out for a single failure.
A wealth of industry Experience
Each member of the team brings their own individual range of knowledge and experience from the commercial catering industry. Our expert team of Gas Safe registered and COMCAT4 qualified in-house service engineers are the best people to advise you when a problem arises, or when you simply need advice or a recommendation.
With your best interests at heart, our Service Team are confident they can help you get the best use out of your Florigo frying range and catering equipment.
Always here To help
Operating nationwide and with a 95% first fix rate, our Service Team offers customers a dedicated 24hr phone line as well as our engineers being available 24 hours a day, 7 days a week. In the event of a shutdown, we will be with you within 4 to 8 hours depending on your location zone, so we can provide you with peace of mind knowing we are always available to help you get back up and running in times of need.
Our in-house Service Team are your first point of contact in the unlikely event of a problem or if you’re just after some advice. In many cases, fixes can be remedied during a phone call with one of our experienced staff.
Why they choose florigo
“We use a lot less oil and gas now, which is money in the bank. The product is hugely consistent, is cooked very quickly and perfectly every time. The Florigo range has allowed us to cook our product to order and the response from the customers has been phenomenal. Our trade has risen conservatively by 25 percent (even taking out price rises) and is still growing.”
David Nicolaou
Auckley Friery
More on our services
Florigo shop
Our online shop allows customers to buy additional catering equipment and parts at any time of the day. We offer a parts service, we can supply 99% of range spares on a next-day delivery service.
TRAINING
Just like our ranges, we offer a bespoke training service: if you’re new to the business we can offer the opportunity to put you in an existing business where you can really see a Florigo range in action.
WARRANTY
When you purchase a Florigo Range, as standard, we offer:
- 12 months parts and labour (excludes: baskets, hotbox doors, glass inlay, halo lighting, filter bags, burners and light bulbs).
- Five years manufacturers pan warranty
The Price Includes:
Delivery to site, installation (over 2 consecutive days), warranty and training.
One spare crumb filter per pan, one fish lifter, crumb filter pin and batter box.
All our ranges feature easily accessible electrical distribution boxes fully labelled with a clear front enabling inspection of circuit breakers without the need for tools.
All gas & electric connections made by our engineers to services supplied to within one metre.
All fans & ductwork supplied and fitted by us.
INSTALLATION
After you have signed on the dotted line for your bespoke Florigo frying range, our team will arrange for a comprehensive site survey to be carried out by one of our own experienced engineers. Whilst carrying out the survey, the engineer will anticipate any issues that can be dealt with prior to install such as gas or electric supplies and thoroughly plan the installation; this will ensure that everything can go to plan as smoothly and as quickly as possible, causing you the minimum disruption and inconvenience as possible.
We will arrange the install at a time and date that is convenient for you; generally taking two days, it will be carried out by two of our highly experienced engineers to your specific requirements. Before leaving site, the range will be tested thoroughly to ensure that you are delighted with your Florigo frying range.
Get in touch today
Use the contact form to the right or alternatively use the details below to get in touch today!
Telephone
+44 (0)1527 592 000
Address
4 Centech Park,
Fringe Meadow Road,
North Moons Moat,
Redditch
B98 9NR
Email Us
info@florigo.co.uk