Over recent years, Florigo Frying Equipment has invested a lot into the research and development of our product range and the service provided by Sales and Support.
It’s quite easy for any business to say something like this, yet have no evidence to back it up! So, we’d like to share more about what we have developed behind the scenes, and how we are going to continue to improve.
We understand that the idea of buying Dutch Frying equipment is daunting for many, due to the reputation of pans cracking. That’s why we spent a long time delving into the science and engineering of our pans.
It’s safe to say that this research has paid off – we started using our new generation pans in January 2020, and have seen fantastic improvements in the durability of the steel ever since. This is without a doubt one of the most significant innovations we have invested in for many years. We are so confident that we now offer a 5 year pan warranty with every Florigo.
If you want to know more about the pans specifically, please don’t hesitate to contact us on info@chips.jtid.co.uk or call 01527 592000.
Certain processes and procedures have been introduced in the last two years, allowing our Service Division to operate better than ever before. Customer service and communication with customers have seen drastic improvements. Time has been spent working on our relationships and building rapport, which has made finding solutions and understanding our customer’s needs much easier. Our first-fix rate is performing well at 95% and we continue to have engineers on the road with fully stocked vans to help customers get back up and running quickly.
The Service Division has maximised the efficiency of the software and technology we have available, streamlining our workflow to help us provide the best service possible. There are always continuous improvements being made in our Service and Support, as we continue to strive to be the best that we can be.
If you want to know more then call our friendly team on 01527 592 000 or email info@chips.jtid.co.uk.